Currently moving companies are overseen by the Federal Motor Carrier Safety Administration (FMCSA), part of the Federal Department of Transportation (DOT). When Congress dissolved the Interstate Commerce Commission (ICC) in 1995, they also removed the authority from the FMCSA to step in on consumer’s behalf if they are taken advantage of by moving company. The scam moving companies get away with not paying the fines and if they did, the consumers don’t see dime of their money back. There were only handful of companies, now known as the “major” van lines, that were allowed to transport household goods interstate, and they all charged according to their tariff — schedule of rates and services — which had built-in profit.
Moving: How to Avoid Being Scammed by Moving Companies